I have recently been trying to write some faqs over at faq.holaservers.com. Kind of hard going a little. I used good old SimpleScripts to do a one-click install of phpMyFAQ, and have started to walk through some holaservers things. Things like how to get going, adding domains, upgrading; you know, the basics. Just wondering how much it will all really help. Currently at work, we spell things out pretty well, our users read none of it and ask things that are covered in the text. How awesome is that?
My quintessential story here is a friend’s grandmother-in-law that was stuck on a computer problem, where a dialog said something like “Click next to continue,” under which was a button marked next. “I have no idea what to do.” “Did you try clicking next?” “No, I don’t understand computers.”
Perhaps not that bad, but along those lines.
Can’t help but think how cool holaservers is gonna be once it gets up and running. Just need a little seed darn it. Really felt held back by the following
- copy throughout the site – meeting a writer-friend for lunch tomorrow that will hopefully help me out, though I just heard (like ten minutes ago) that he just signed a book deal, so maybe he’s not quite as hungry as he once was
- design throughout the site – I like what is there now, but I don’t feel like I really own it, and the icons are from another site. Designers have sure been flaky for me, but that is another post
- signup referral points process – really trying to figure out a simple way to folks email their friends, etc, likely using some plaxo plugin and their own personal email service, like yahoo! mail. if they will send the email instead of me, I think holaservers just explodes. otherwise? yeah, I have my doubts. for whatever reason, I can’t bring myself to sit down and walk through the process
Got a couple leads on designers, and I guess we’ll see how that goes.
Enjoy!
Earl
Brilliant!